In order to reopen safely we have had to put some new procedures in place for booking and arrivals. We ask that you take a moment to familiarise yourself with these.
We are tentatively hoping to be able to reopen the cattery from 4th July 2020.
Of course, in order to do this as safely as possible, a number of new procedures have been put in place to maintain social distancing. Our first and greatest priority is reducing any potential risk to our customers or staff.
Whilst the coronavirus continues to be a concern the procedure for booking, drop-off and collection will be as follows:
1. Pre-stay we always need some flea & worming treatment, and vaccination details about your cat/s. Rather than presenting this at Reception upon arrival, for now it will be necessary to contact you in advance about this information. This can be done, in part at least, by telephone, or via email. We need to see a copy of the vaccination record card but for now we will request that you email a photo of this record to us. If this approach is not practical then we will need to discuss other arrangements for supplying the documentation. Once you’ve made your booking we will help to guide you through this process.
2. Payments will now have to be made remotely either via our web site booking system, by phone call or by direct bank transfer. As the situation continues to have an element of uncertainty we are temporarily suspending the requirement for advance deposits at the time of booking, in case changing circumstances should mean we cannot honour the booking.
3. Drop-offs will now be made according to a pre-arranged appointment schedule. We request that you try to keep to your designated time slot, or advise us if you are likely to be late arriving on the day.
4. On arrival you will be greeted in the car park. Please pack any medication, toys, beds/cushions etc. in a bag or box for ease of handover.
5. Following a safe and simple disinfecting procedure our staff will transfer your cat/s to their designated chalet.
6. If you would like to view their chalet you can, although we regret this will only be possible from outside the enclosure.
7. On collection day a similar set of procedures will apply: you will have a designated time slot and a member of our staff will bring your cat/s to you for handover in the car park.
None of these new procedures are how we would ideally wish to operate, but for the moment they are neccesary to enable us to operate while protecting everyone’s safety.